Yes, you can cancel your order by emailing us at support@theaddisonwest.com as long as your order doesn't include furniture, lighting, or rugs. Orders for furniture, lighting, and rugs cannot be canceled as these items are shipped directly from our manufacturers. If you need to modify your order simply cancel your original order and place a new order with the correct items.

Gift wrapping is available at checkout, and you can purchase gift cards here.

All shipping rates and options can be found on our shipping page here.

Lead times vary depending on the product, destination and carrier. In general, we work to ship in-stock items out within 24 hours of order receipt. We ship the majority of smaller items via UPS. This includes decor, kitchen, books and gifts.

Changes to an address or order cannot be made after the order has shipped.

You can check your order status and track your order here.

We currently only ship within the United States.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For certain items such as furniture, rugs and lighting we must be notified immediately upon receipt for any return requests. For larger items such as furniture, lighting and rugs we have a restocking fee of 20% both for online and in store purchases. Sale items are all final sale. Our full return policy can be found here.

For online purchases and returns submit a request for a return authorization on our Returns Page.  If your return is accepted, we’ll send you a return authorization number along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We do not accept returns on gift cards. All sale items are final sale. 

For in store returns we refund immediately back to the original form of payment. Please note that orders paid by check can take up to 14 days for a refund check to be issued.

For online returns, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded back to your original payment method once your return is received. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All items marked as final sale or on sale are non-returnable and non-exchangeable. We recommend double-checking all details before completing your purchase to ensure you're confident in your choice. If you have any questions or need further assistance, our team is here to help!

You'll find a size guide listed with each item. Or you can check our size guide page here.

Size information is listed on each product page. Please reach out to our team if you have questions about an item.

Waitsfield Flagship Store
5275 Main St, Waitsfield, VT 05673

At The Old Stone Mill
3 Mill St, Middlebury, VT 05753

The Waitsfield Flagship Store is open:

Mon-Sat: 10AM - 5PM
Sun: 10AM - 4PM

For hours for Addison West at The Stone Mill Public Market please check hours for the The Stone Mill Public Market.

We offer in-store pickup at our Waitsfield location and orders are typically ready for pickup within 2 hours.

Yes, you can by filling out our interior design inquiry form here.

Enter your promo code or discount code at checkout in the discount code section.

Yes, we do. Our rewards program offers you 2% cash back to apply to future purchases. It's easy and free to join. Sign up here.